If you have a valid complaint with this Days Inn you will get a response like this.
Thank you for taking the time out of your schedule to complete
our Guest Survey regarding your recent stay at our hotel. I have
carefully read your feedback response. I would like to address
all the issues you have listed.
The hotel pool's temperature on the day of your stay was 79
degrees. The hotel pool temperature is monitored daily and
roughly flucuates between 76-82 degrees. The pool temperature is
documented in the pool journal along with chemical readings.
The "spa", as you pointed out, is indeed empty. We informed our
franchisor of the discontinuation of this amenity over a year
ago. At that time the spa was removed from our property
information and all documentation related to the marketing of the
hotel. It is clearly market closed, is roped off, and clearly
visable as you enter the property.
The Radisson's average daily rate is approximately $120. We
charged you $79.95 for a King and offered a free continental
DayBreak breakfast. I believe this is an outstanding value for
our guests and certainly not "the same money" as you note in your
I did check you out in the morning. I did investigate your room
rate. You stated you inquired about a single and a King. The rate
for a single with one double bed is $71.95. The rate for a King
is $79.95. You elected to take the King at arrival according to
the front desk agent. This is the correct rate I loaded in the
system and also was printed twice in large print on the
registration card you signed at check in. I would be happy to
provide you with a copy for your review.
Never did the words, "complain all you want" come out of my
mouth. You asked if there was someplace you could complain our
franchisor and I advised you of the Customer Service number since
you did not want to discuss the matter further.
Again, thank you for your feedback and please feel free to
contact me with any further questions.
Days Inn Corning, New York
Review about: Days Inn Room.