Days Inn - Day's Inn Poor Customer Relations
I had booked a room @ a Day's Inn on S Circle Dr in Colorado Springs through Hotel's.com. I pulled into the parking lot with my 13 yr old daughter, and immediately left the parking lot. This was not a place I felt safe in nor would I feel safety for my daughter. I contacted hotels.com, told them why I would not be staying there and asked to cancel my reservation. The reservation needed to be cancelled the day before, but the gentlemen @ hotels.com said he would call the property but did not think this was a valid reason for a refund. I asked him to tell them I had a death in the family. After 3-4 days of trying to get ahold of the manager of the property, I was asked to provide proof of death. Emails went back and forth between myself and the manager, and I came clean about the safety issue. He made some ridiculous statement: "Of course, if you would have been on the facility only then you would have realized that is not the case as we had sold 98 rooms that night, unless the guest staying in the 98 rooms are from a different planet." and "If you would have made a request to the front desk they would have moved you to an indoor corridor property"
What does this have to do with my safety?
He refused a refund so I contacted Wyndham Worldwide and asked for a voucher for a free nights stay at a different property in the future. Emails went back and forth, they refused.
A voucher for a free nights stay would have made me a loyal customer and would look toward making reservations with any of this companies chain motels in the future. I will not be doing that going forward.
Review about: Days Inn Room.